Privacy statement

Who is responsible for the processing?

Augeo Academy B.V. is responsible for the processing of Personal Data when we process it for our own purposes.
Depending on the service provided, Augeo Academy may act as:

• Controller; or
• Processor on behalf of an organisation.

Individual users

When you purchase a course or training directly from Augeo Academy, Augeo Academy acts as the Controller for the processing of your Personal Data.

Users through an organisation

When your employer, educational institution or another organisation purchases a membership or learning environment and manages its users, that organisation will generally act as the Controller. Augeo Academy then processes Personal Data on behalf of that organisation as a Processor.
If you have questions about the processing of Personal Data within your organisation, please contact your organisation's administrator or privacy contact.

What Personal Data do we process?

Depending on the services provided, we may process the following data:

• name;
• email address;
• organisation;
• job title;
• username;
• course enrolment;
• course progress;
• assessment results;
• certificates;
• reports;
• communication related to training;
• support requests;
• answers to open-ended questions, reflection questions and other assignments that form part of a course;
• information provided through contact, information or registration forms.

Why do we process Personal Data?

We process Personal Data in order to:

• provide access to our learning environments;
• deliver courses and training programmes;
• record course progress and results;
• store and restore course progress so that users can continue a course at a later time;
• make certificates available;
• provide reports to authorised administrators;
• answer questions and provide support;
• conduct evaluations;
• send training-related communications;
• provide access to the online magazine Augeo Magazine;
• comply with legal obligations;
• improve our services.

Open-ended questions and reflection assignments

Some courses may contain open-ended questions, reflection questions or other assignments. The answers you provide may be stored within the learning environment. This is necessary to record your course progress and to ensure that you can continue a course at a later time.

We recommend that you do not include special categories of Personal Data or other confidential information in your answers unless this is necessary for the assignment.

What is the legal basis for processing?

We process Personal Data on the basis of:

• the performance of an agreement;
• a legal obligation;
• a legitimate interest;
• consent, where legally required.

Who do we share data with?

To provide our services, we work with carefully selected suppliers and service providers.

These suppliers may be involved in:

• hosting of the website and learning environment;
• support services;
• evaluations;
• payment processing;
• communications;
• ICT management.

We have agreements in place with these parties regarding privacy, confidentiality and information security.
An up-to-date overview of the suppliers and sub-processors involved in our services is included in our terms and conditions and can be made available upon request.

Processing outside the European Economic Area (EEA)

Some of our suppliers may process Personal Data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR), for example through an adequacy decision of the European Commission or other legally permitted safeguards.

Cookies and similar technologies

Cookies and similar technologies may be used on the websites and learning environments of Augeo Academy.

www.augeo.nl
On www.augeo.nl we use functional, analytical and marketing cookies. Through the cookie banner you can choose which cookies you allow. More information can be found in our Terms of Use.

academy.augeo.nl
The Augeo Academy learning platform (academy.augeo.nl) uses functional cookies that are necessary for the operation of the website and learning platform.

These cookies are used for, among other things:

• managing user sessions;
• providing secure login access;
• remembering settings and preferences;
• displaying courses and catalogue information;
• processing orders;
• storing and restoring course progress so that users can continue a course at a later time.

No consent is required for these functional cookies because they are necessary for the use of the learning platform.

How long do we retain Personal Data?

Personal Data is not retained longer than necessary for the purpose for which it was processed.
As a general rule:

• Individual learners: Personal Data is retained for a maximum of two years after the last activity in the learning environment.
• Learners through an organisation or membership: Personal Data is retained for a maximum of two years after the membership or agreement with the relevant organisation has ended.
• Organisation administrators: Personal Data is retained for a maximum of five years after the membership or agreement with the relevant organisation has ended.

Different retention periods may apply where required by law or specific agreements.

Your rights

You have the right to:

• access your Personal Data;
• have your data corrected or deleted where legally permitted;
• object to certain processing activities;
• submit a request to transfer your data, where applicable.

Requests can be submitted via info@augeo.nl. We assess every request carefully and in accordance with applicable legislation.

You also have the right to lodge a complaint with the relevant supervisory authority.

Contact

Do you have questions about this Privacy Statement or the processing of Personal Data?
Augeo Academy B.V.
Email: info@augeo.nl
Website: augeo.nl

Version 1.0 – August 2026
This Privacy Statement may be amended from time to time. The most recent version is always available on this website.